Amnesty International Australia's terms and conditions
Access to this site is provided by Amnesty International Australia (ACN 002 806 233) on the terms and conditions set out in the concertinas below. Usage of this website carries agreement with and acceptance of these Terms (as amended from time to time).
- sending an e-mail to our Supporter Relations Team
- calling the Supporter Relations Team on 1300 300 920 (cost of local call) during business hours (9-5pm EST)
- writing to Amnesty International Australia, Locked Bag 23, Broadway, NSW 2007.
What information we collect
Personal information is information about an identified individual. We collect personal information about individuals including members, supporters, volunteers, contractors, job applicants and people whose human rights we work to protect. The information collected and held generally includes your name, address, date of birth, and contact details (such as your phone numbers, fax number and email address). We also use ‘cookies’ to track visits to our website and encourage you to return to them; you can disable cookies in your internet browsing settings. You do not have to provide us with your personal information. However if you do not provide us with your personal information, it will be difficult for us to contact you. For example, without your personal information we may not be able to issue you with a receipt, offer you employment, respond to your request for assistance, or provide you with more information about Amnesty’s work.
How we collect personal information
We collect personal information you provide to us directly, for example, in person, over the phone, by email, through our website or by completing our online or hard-copy petition forms. We may also collect your personal information from publicly available sources, from SMS and other electronic means and from third parties. In the event that we collected your personal information from a third party, we will notify you of that fact. During your communications with us, please do not provide us with personal or sensitive information of any other individual unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, you:
- warrant that you have that individual’s consent to provide their information to us.
Use of personal information
We use personal information you provide us for the purpose for which it was provided to us, for other related purposes or as permitted or required by law. Such purposes include:
- processing donations, memberships and Human Rights Defender pledges
- issuing receipts
- responding to your comments or questions
- providing follow-up information about Amnesty International’s activities
- supporter research, for example asking you to participate in a survey about your involvement with Amnesty International
- requesting financial or activism support
- improving our website
- measuring the level of support received and the effectiveness of our campaigns
- providing you with marketing material such as our newsletter (if you opt-in to receive such information)
- any other purposes identified at the time of collecting your information.
If we also obtain your sensitive information, we will only use your sensitive information (such as your ethnic origin or health information) for the purposes listed above, or other directly related purposes or purposes to which you consent.
Disclosure of personal information
Any personal information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf, such as mail, database, telephone, IT, audit, professional advice, payment processing and research services. We may also disclose your personal information to our volunteers who assist with many of our tasks. From time to time we send personal information to suppliers who are based overseas, such as cloud storage suppliers. The overseas locations of these suppliers include North America, Europe and Asia. Our suppliers are required by us to comply with the Australian Privacy Principles. We have confidentiality agreements in place with many of our service providers and external agencies, and with staff and volunteers who handle personal information that we provide to them. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent. Other than as stated above, we will we not share your personal information. Though unlikely, it is possible that we might be forced to disclose personal information in response to legal process or in good faith when the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request.
We are committed to protecting your data. We take commercially reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms and your information is held in secure servers. However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to protect your personal information (for example, by protecting any usernames and passwords) and you should notify us as soon as possible of any security breaches. If you do not wish to make your financial contribution online, please contact us to receive a hard-copy form.
Information for website or email use
When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law. Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.
If you send us an email, the message content may be monitored by our Internet Service Provider or Amnesty employees if email abuse is suspected, or for troubleshooting and maintenance purposes. Email is an unsecure communications medium; it should not be used for confidential correspondence.
Third party links
Occasionally we allow other like-minded organisations to use your data to contact you with information that might be of interest to you. We will always obtain your express consent for your personal information to be disclosed to a like-minded organisation for this purpose. If we receive your data from another like-minded organisation, we will inform you where we got your information from and obtain your consent to continue to be contacted by Amnesty.
Accuracy, access and correction
We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information. We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information. To request access to your personal information or, if you wish to update or correct your personal information, please contact us via the contact details provided below.
Intellectual property guidelines
The material on this web site is protected by copyright under the laws of Australia and, through international treaties, other countries.
International copyright protection
The material on this web site is protected by copyright under the laws of Australia and, through international treaties, other countries.
Unless otherwise specified, all rights (including copyright) in the content and compilation of these web pages and on-line images (including text, graphics, logos, video images, audio clips and software) are owned or controlled for these purposes, and are reserved by, Amnesty International Australia.
Use of copyright material
You must not, without our prior written permission (and the permission of any other relevant rights-owner):
- exploit any of the materials on our web site for commercial purposes (including by reproducing, publishing, downloading, storing, distributing or transmitting any content of this web site); or
- create a link to this web site.
This prohibition does not extend to materials on this site which are expressed to be freely available for re-use or replication, subject to the conditions we specify. If you wish to use material from this web site please contact the supporter relations team by email or by telephone on 1300 300 920 (local call cost).
We support the intellectual property rights of our contributors and supporters who have helped build this web site. If you believe any of the content of this web site infringes any copyright held by you or any other third party please contact the web editor with full details of the items in question. We undertake to comply with all valid copyright requests and will endeavour to rectify any inadvertent rights citation omissions.
Trade mark notices
No trade mark of Amnesty International Australia or Amnesty International Limited (whether registered or otherwise) may be used without our prior, specific, written permission. Nothing on this web site should be construed as granting, by implication or otherwise, any licence or right to use any trade mark without our written permission.
Notice of marks
AMNESTY INTERNATIONAL®, HUMAN RIGHTS DEFENDERS® and the logo ® are registered trade marks of Amnesty International Limited. Other product names and images on this site may be trade marks or registered trade marks of Amnesty International Limited, Amnesty International Australia or third parties. The use or misuse of these trade marks, except as expressly authorised, is prohibited
Read about Amnesty International Australia's Whistleblower Policy.
Use of this site is at your risk. None of Amnesty International Australia, its affiliates or any of their respective officers, employees, agents or licensors:
- makes any express or implied representation or warranty about, or
- shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with this site, its use, its content or any products or services (including our products or services) referred to on this site.
This includes (but is not restricted to) loss or damage you might suffer as a result of the following:
- your reliance on the completeness, accuracy or currency of the site or its content (including third party material on this site). This site is designed for general interest only. It is not advice and you should not rely on it.
- failure of performance, error, omission, defect, delay in operation or transmission, computer virus, loss of data, communication line failure or unlawful third party conduct.
- accessing any sites or servers maintained by other organisations through links on this site. Links are provided for the convenience of our site users only and without responsibility for the content or operation of those sites. Unless otherwise stated, linked sites and their products and services are not endorsed by us and you link to any such site at your own risk.
- defamatory, threatening, offensive or unlawful conduct of third parties.
Exclusion of implied warranties
We exclude all warranties that otherwise would be implied in any transactions for the supply by us of products or services offered on this site (including warranties of satisfactory quality, merchantability and fitness for purpose).
Limitation of our liability (if any) to you
Under no circumstances shall we be liable for any direct or indirect, special, incidental or consequential damages that may arise from your use of, or inability to use, this web site.
You indemnify us, our affiliates and our respective employees, agents, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you as a direct or indirect consequence of using this site. Without limiting the preceding paragraph, you indemnify us for any loss incurred by us by virtue of any breaches of third parties’ intellectual property rights as a direct or indirect consequence of you using this site.
Rights we cannot exclude, limit or disclaim
This disclaimer, liability limitation and indemnity does not exclude any rights which by law may not be excluded.
User conduct and indemnity
Lawful use only
You must use this site only for lawful purposes.
You must not up-load, post, transmit or otherwise make available through this site any material which:
- violates or infringes the rights of others (including their privacy and publicity rights);
- is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
- encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law;
- restricts or inhibits any other user from using or enjoying this site;
- affects the functionality or operation of this site or its servers or the functionality or operation of any users’ computer systems (for example, by transmitting a computer virus or other harmful component, whether or not knowingly); or
- breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities which require us to take remedial action under any applicable industry code.
No infringement of others’ proprietary rights
You must not, without the express permission of the relevant rights owner, up-load, post, transmit or otherwise make available through this site any material protected by copyright, trade mark or other proprietary rights.
Licence to use your contributions
If you submit material to this site, you grant, or warrant that the owner of any such material has granted, to us and our affiliates, third party content providers and licensors a world-wide, non-exclusive, royalty free, perpetual, irrevocable, unrestricted and fully sublicensable right to:
- use, reproduce, modify, publish, distribute and create derivative works from such material;
- use the names and images (if any) that you submit with any such material; and
- exploit all proprietary rights (such as copyright, trade marks and service marks) in the material in any form and for any purpose, commercial or otherwise.
You also waive in favour of us and any person authorised by us all moral and similar rights you may have or later acquire in respect of any such material. If you submit material to this site, you permit all other users to access, view, store or reproduce the material for their personal, non-commercial use.
Disclaimer about others’ materials
You acknowledge that third party materials appearing on this site are not necessarily controlled or monitored by us and that the views expressed are not necessarily ours.
Monitoring site content
If you submit material to this site, you permit us, for any reason, to:
- monitor the content of this site, including chat rooms, electronic bulletin boards, forums and other communications facilities, to determine compliance with these conditions; and
- edit, refuse to post or remove any material submitted by you.
However, we do not assume any obligation to monitor or censor this material. Additionally, we reserve the right to host unmoderated forums. We are not responsible for materials posted to those forums by third parties.
Law of New South Wales, Australia applies
This site (excluding any linked, third party sites) is controlled by us from Australia. Any disputes about this site, its contents or your dealings with Amnesty International Australia must be determined by the courts having jurisdiction in New South Wales, Australia in accordance with laws in force in New South Wales. You irrevocably and unconditionally submit to this jurisdiction.
If any provision of the Terms is found by a court to be invalid or unenforceable, the invalidity or unenforceability will not affect the remaining Terms which will continue in full force and effect.
Site or content may be unlawful outside Australia
We do not warrant that the content of this site complies with the laws of any country outside of Australia. If you access this site from outside of Australia, you do so at your own risk and you accept responsibility for ensuring or confirming compliance with all laws that apply to you as a result of that access or any consequent transactions or dealings with us. Nothing on this site constitutes an offer to provide goods or services in any jurisdiction if to do so would contravene the laws of that jurisdiction.
Your responsibilities under laws affecting you
You are responsible for ensuring that your use of this site is lawful, does not infringe any third party’s rights and does not breach any standards, content requirements or codes promulgated by any relevant authority (including relevant internet industry codes of practice).
Direct debit request service agreement
Read about Amnesty Australia’s Direct Debit Request Service Agreement.
I / We authorise and request Amnesty International Australia (APCA 429566) to arrange for funds to be debited from my / our account at the Financial Institution identified (on the direct debit request) and as prescribed through the Bulk Electronic Clearing System (BECS). This authorisation is to remain in force in accordance with the terms described in the direct debit request service agreement below:
- Direct Debiting through BECS is not available on all accounts. If in doubt, please check with your Financial Institution.
- You are advised to check your account details by contacting your Financial Institution.
- Your account will be debited as agreed between you and AIA, either: a for an ongoing regular gift: i. every four weeks on a Thursday, or ii. on the 17th day of each month, or iii. as otherwise agreed, or for annual membership automatic renewal, on the last Friday of the month your renewal falls due b If the date your account is to be debited falls on a non-banking business day, the payment will be processed on a banking day before or after the due debit date.
- It is your responsibility to ensure sufficient cleared funds are in the nominated account when payments are drawn. If the transaction is returned unpaid, we will re-attempt the same debit and then we may contact you seeking instructions.
- Should you wish to cancel, defer or make alterations to the direct debit arrangement or stop an individual payment, please call 1300 300 920 or write to our Supporter Relations Team, Amnesty International Australia, Locked Bag 23, Broadway, NSW 2007 giving 14 days notice. We will give you 14 days notice if we vary the debit arrangements such as defer the drawing, alter the schedule, increase or decrease the regular drawing, stop an individual payment, dispute any debit, suspend or cancel the direct debit arrangement.
- Should you have any queries or dispute any debit item, please contact Amnesty International Australia in the first instance. If our investigations show that your Account has been incorrectly debited, we will arrange for the Financial Institution to adjust your Account accordingly. We will also notify you of the amount by which your Account has been adjusted.If, following our investigations, we believe on reasonable grounds that your Account has been correctly debited, we will respond to your query by providing you with reasons and copies of any evidence for this finding. If we cannot resolve the matter, you can still refer to your Financial Institution, which will obtain details from you of the disputed payment and may lodge a claim on your behalf.
- Your records and account details will be kept private and confidential to be disclosed only if requested by you or your Financial Institution if a claim is made for an alleged incorrect or wrongful debit.
- If any provision of this Direct Debit Request Service Agreement is found to be illegal, void or unenforceable for unfairness or any other reason, the remaining provisions will continue to apply to the extent possible as if the void or unenforceable provision had never existed.
Read about Amnesty Australia’s Direct refund policy.
We take all complaints and disputes seriously. If you believe an error was made with your donation, please confirm in writing to firstname.lastname@example.org the following information.
- Full Name
- Contributor number
- Refund request amount
- Reason for refund
- Other relevant information (e.g. police reports, statutory declaration, proof of ID)
To ensure a thorough investigation of your complaint is carried out, we will respond to you within ten working days of receiving your written query. Please keep in mind that we do not provide refunds for change of mind. If your request has been approved, the amount will be refunded after the investigation period and refunds will be returned using the original method of payment, i.e. if your donation was made using a credit card, your refund will be credited to that same credit card. Note: In the case of fraud, it is important you also notify the police and your bank immediately.
Amnesty International Australia are required to meet strict data security standards in order to process your donation online.
Amnesty International Australia are required to meet strict data security standards in order to process your donation online. These standards are imposed by the payment card industry, and our compliance is assessed on a regular basis to ensure your payment details are kept safe. To understand more about these standards you can visit the PCI-DSS website or contact our Supporter Relations Team by calling 1300 300 920 or emailing email@example.com.
We have reached new milestones over the past financial year with our key fundraising, human rights campaigning and awareness raising activities.