Contacting us about your direct debit?

Some of our valued supporters may have noticed two transactions on their account this month. This is a processing error and we are working to rectify this situation. We will be processing refunds to all supporters affected at close of business on Monday 21 July. This means you should see the refund on Monday night or soon thereafter. We would like to apologise to any supporters affected by this processing error. Please contact us after Wednesday 23 July if you have not received your refund or have any concerns.

Contact us

1300 300 920
Fax: 02 8396 7663
Locked bag 23
Broadway NSW 2007
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No need to call or email, it is on its way and will be with you by the end of July.

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Frequently asked questions

How do I update my contact details, or my credit card/bank account details?

You can update your contact details, or your credit card/bank account details, using our secure change of details form.

If you would prefer to communicate with our Supporter Relations team, please use the online form to the left, or call our Supporter Relations team on 1300 300 920.

How do I change my mail, email or phone preferences?

Please send us a brief message using the online form to the left, including your name and details of the preferences you want changed.

How do I find my nearest action centre?

You can access contact details and web pages for your nearest action centre online. Alternatively, call our Supporter Relations team using the contact details on the right of this page.

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